Privacy Policy

1. Introduction

PappioPDF is a Windows PDF software product operated by Brilliant Wiser Education Limited.

We respect your privacy and aim to collect only information that is reasonably necessary to operate our website, provide PappioPDF, manage licensing and subscriptions, provide customer support and improve our services.

2. Information We May Collect

Depending on how you use PappioPDF and our website, we may collect or process the following categories of information.

Information you provide to us

• Name or contact details you provide when contacting us.
• Email address used for support, licensing or account-related communication.
• Information included in support requests or correspondence.
• Purchase or subscription-related information provided through our payment process.

Licensing and activation information

PappioPDF may process information necessary to manage software licensing, activation, subscription status and entitlement. This may include identifiers associated with a licence, subscription or installation.

Technical information

Our website, hosting provider and related services may automatically process technical information such as:

• IP address.
• Browser type and device information.
• Date and time of website requests.
• Requested pages and basic server log information.
• Technical information necessary for security and troubleshooting.

3. How We Use Information

We may use information for purposes including:

• Providing and operating PappioPDF.
• Processing licensing, activation and subscription status.
• Providing product updates and maintaining software functionality.
• Responding to customer support requests.
• Managing purchases, subscriptions and related records.
• Protecting our website, software and systems against fraud or misuse.
• Troubleshooting technical problems.
• Meeting legal, accounting or regulatory obligations.

4. Your PDF Documents

PappioPDF is designed as a Windows desktop application. Your PDF documents are generally processed as part of the software’s document workflow on your computer.

5. Payments

When purchasing a PappioPDF subscription, payment processing may be handled by a third-party payment service provider.

Payment providers may collect information required to process the transaction in accordance with their own privacy policies and security practices.

We do not need to receive your full payment card number in order to provide PappioPDF where payment processing is handled directly by the payment provider.

6. Cookies and Website Technologies

Our website may use cookies or similar technologies that are necessary for website operation, administration, security, preferences or services provided through WordPress and our hosting environment.

Additional cookies may be used if we later enable analytics, payment, support or other third-party services.

7. Service Providers

We may use third-party service providers to help operate PappioPDF and the website. These may include:

• Website and server hosting providers.
• Payment processing providers.
• Email and customer support services.
• Software licensing or infrastructure providers.
• Security, backup and technical service providers.

These providers may process information only as required to provide their respective services or as otherwise permitted under their own legal obligations.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records, resolving disputes, preventing fraud and meeting legal or accounting requirements.

Retention periods may differ depending on the type of information and the reason it is being processed.

9. Information Security

We use reasonable administrative and technical measures intended to protect information against unauthorized access, alteration, disclosure or loss.

However, no website, software system or internet transmission can be guaranteed to be completely secure.

10. International Processing

PappioPDF may use service providers located in different countries or regions. As a result, information may be processed outside the country where you live.

Where applicable, we seek to use service providers and safeguards appropriate to the relevant processing.

11. Your Privacy Rights

Depending on where you live, applicable law may give you rights regarding your personal information. These may include rights to request access, correction or deletion of certain information, or to object to or restrict certain processing.

To make a privacy-related request, contact us using the information provided below. We may need to verify your request before acting on it.

12. Children’s Privacy

PappioPDF is a general-purpose productivity product and is not intended to collect personal information from children through child-directed services.

If you believe personal information relating to a child has been provided to us inappropriately, please contact us.

13. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties, and their own privacy policies apply when you use their services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to PappioPDF, our website, service providers or applicable legal requirements.

The effective date displayed at the top of this page indicates when this version of the Privacy Policy became effective.

15. Contact Us

If you have questions about this Privacy Policy or how PappioPDF handles personal information, please contact us through the PappioPDF Contact page.