Refund Policy
This Refund Policy explains how refund requests for PappioPDF subscriptions and purchases are handled.
1. Overview
PappioPDF is a downloadable Windows software product that may be offered through an annual subscription.
We want customers to receive the product and service they reasonably expected. Refund requests are reviewed in accordance with this policy, the applicable purchase terms and any mandatory consumer rights that apply.
2. When a Refund May Be Considered
A refund may be considered in circumstances including:
- A duplicate charge for the same purchase.
- An incorrect charge caused by a billing or processing error.
- A material technical issue that prevents normal use of PappioPDF and cannot reasonably be resolved through support.
- A purchase that applicable law requires us to refund.
- Other exceptional circumstances that we determine justify a refund.
3. Change-of-Mind Requests
Because PappioPDF is downloadable digital software and may be activated or made available shortly after purchase, a change of mind does not automatically create a right to a refund.
However, we will consider requests in accordance with applicable consumer law and the circumstances of the purchase.
4. Technical Issues
If you request a refund because of a technical problem, we may first ask you to work with PappioPDF Support so that we can reasonably investigate the issue.
Useful information may include:
- The PappioPDF feature you were using.
- Your Windows environment.
- The steps that led to the problem.
- Any error message shown by the software.
- Whether the issue occurs with more than one document.
5. Unsupported or Unusual Documents
PDF documents can contain different structures, fonts, forms, security settings, scanned content, scripts and third-party extensions.
Some files may therefore be unsupported or partially supported. A limitation affecting a particular document does not necessarily mean that PappioPDF as a whole is defective.
We may ask for additional information to determine whether the issue is caused by PappioPDF, the source document or another technical condition.
6. Duplicate or Incorrect Charges
If you believe you were charged more than once for the same transaction or charged an incorrect amount, please contact us promptly.
We may review the payment records with the relevant payment provider and correct confirmed billing errors.
7. Subscription Cancellation
Cancelling a subscription and requesting a refund are separate matters.
You may cancel your PappioPDF subscription at any time by contacting support@pappiopdf.com. Unless mandatory law or an approved exception requires otherwise, cancellation takes effect at the end of the current paid subscription term, and Pro access continues through that paid term subject to a valid entitlement.
Cancellation stops future renewal and does not automatically grant a refund. Refund requests are reviewed separately under this Refund Policy and applicable law.
8. Renewals
If your PappioPDF subscription is configured to renew, the renewal conditions should be disclosed during purchase or through the applicable payment provider.
Requests relating to renewal charges will be reviewed based on the circumstances, applicable purchase terms and mandatory consumer rights.
9. How to Request a Refund
To request a refund, contact us through the PappioPDF Contact page.
10. Refund Processing
If a refund is approved, it will normally be returned through the original payment method or processed through the relevant payment provider.
The time required for the refund to appear may depend on the payment provider, bank, card network or financial institution involved.
11. Fraud, Abuse and Chargebacks
We may decline or investigate refund requests where there is reasonable evidence of fraud, abuse, unauthorized licence use or manipulation of the refund process.
If you believe a payment was unauthorized, contact us and your payment provider promptly.
12. Mandatory Consumer Rights
Nothing in this Refund Policy excludes or limits any refund, cancellation, warranty or other consumer rights that cannot lawfully be excluded under applicable law.
Where mandatory consumer law provides you with greater rights than this policy, those mandatory rights apply.
13. Changes to This Policy
We may update this Refund Policy to reflect changes to PappioPDF, our subscription model, payment arrangements or applicable legal requirements.
The effective date displayed at the top of this page identifies the current version.
14. Contact Us
If you have a billing or refund question, please contact us through the PappioPDF Contact page.
Need to request a refund?
Contact Brilliant Wiser Education Limited through the PappioPDF Contact page and include enough information for us to identify the purchase.